With our “Archive and Records Management” workshop, your participants will discover the basic elements of records management programs and different ways to manage records.
This eLearning course aims to empower management and staff by aligning their actions with organizational strategies through the Balanced Score Card (BSC) framework. It explores the origins and core concepts of the BSC, linking overarching strategy to individual performance targets, standardizing relevant terminology, and establishing the BSC as the pivotal system for effective performance management and change implementation.
This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.
ZK1,000.00Original price was: ZK1,000.00.ZK800.00Current price is: ZK800.00.
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help the learners improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier,…
The Change Management course will give any leader tools to implement changes more smoothly and to have those changes better accepted. This course will also give all learners an understanding of how change is implemented and some tools for managing their reactions to change.
Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.
While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying…
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and…
Goal Setting is one of the most basic and essential skills someone can develop. What makes a good goal? We touch on goal characteristics, time management, making a to do list, and what to do when setbacks occur. This course will provide the knowledge and skills for learners to complete more tasks and get things done.
Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is more about skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization's culture.
In recent years, tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers' job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.
We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Learners will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
Successful event planning starts with possessing good communication skills, being highly organized, and having the ability to follow up with vendors until completion. Preparation before, during, and after is crucial in helping reach your desired objectives.
The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.
Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on.
The Meeting Management course will explore how to reduce waste and make meetings more efficient. This is a hands-on course and the learner will help make it a valuable experience. Use this time to begin the process of developing your skills along with other learners who share the same desire to improve their meeting management skills.
Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company. It will help match the technically skilled Millennial workforce with new and emerging needs of your company, which gives your company an advantage within the market.
Everyone can always use some inspiration and motivation. This course will help the learners target the unique ways each team member is motivated. Finding the right incentive for each member of your sales team is important as motivation works best when it is developed internally. Harness this through better communication, mentoring, and developing the right incentives.
If you and the people who work with you don’t understand where the company is going, they may all develop their priorities and prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission. Then, there’s the challenge of bringing these principles to…
The Train The-Trainer course will give all types of trainer's tools to help them create and deliver engaging, compelling courses that will encourage trainees to come back for more. Skills such as facilitating, needs analyses, understanding learner’s needs, and managing tough topics will give your trainees what the need to become a trainer themselves.
This eLearning course equips HR practitioners with the essential skills and knowledge to effectvely manage workplace disciplinary and grievance matters, in a legally complaint manner. Covering legal compliance, case handling, and best practices, the course ensures fair and structured handling of Disciplinary and Grievance cases which engender staff engagement and confidence in the organisation. The course is designed to enhance…
