With our “Archive and Records Management” workshop, your participants will discover the basic elements of records management programs and different ways to manage records.
This eLearning course aims to empower management and staff by aligning their actions with organizational strategies through the Balanced Score Card (BSC) framework. It explores the origins and core concepts of the BSC, linking overarching strategy to individual performance targets, standardizing relevant terminology, and establishing the BSC as the pivotal system for effective performance management and change implementation.
This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.
ZK1,000.00Original price was: ZK1,000.00.ZK800.00Current price is: ZK800.00.
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help the learners improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier,…
The Change Management course will give any leader tools to implement changes more smoothly and to have those changes better accepted. This course will also give all learners an understanding of how change is implemented and some tools for managing their reactions to change.
Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.
While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying…
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and…
Goal Setting is one of the most basic and essential skills someone can develop. What makes a good goal? We touch on goal characteristics, time management, making a to do list, and what to do when setbacks occur. This course will provide the knowledge and skills for learners to complete more tasks and get things done.
Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is more about skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization's culture.
In recent years, tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers' job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.
We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Learners will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
