Health and Wellness at Work
ZK800.00
Goal Setting is one of the most basic and essential skills someone can develop. What makes a good goal? We touch on goal characteristics, time management, making a to do list, and what to do when setbacks occur. This course will provide the knowledge and skills for learners to complete more tasks and get things done.
Description
With The Handing A Challenging Customer course, learners will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this course, Learners will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
Course Objectives
• Cultivate a positive attitude
• Manage internal and external stress
• Develop abilities to listen actively and empathize
• Build a rapport with customers in person and over the phone
• Understand the diverse challenges posed by customers
• Develop strategies to adapt to challenging circumstances
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